REFUND POLICY
At MagicGame Moments, your satisfaction is our mission. If for any reason you are not satisfied with our service, please contact us within 3 days after the event to request a refund or reschedule. We offer a full refund for cancellations made at least 48 hours in advance, and partial refunds (50%) for cancellations made within 24 hours of the scheduled event. Refunds will be processed to your original payment method within 5–7 business days. In case of weather-related or safety cancellations, we offer free rescheduling. Please note: events already performed are non-refundable, but we’re happy to discuss credit toward future bookings if the game didn’t meet your expectations. Let’s keep the games—and the smiles—rolling!